Policies + FAQ

Thank you for shopping with Nickel Designs! Each of our doormats is made to order in our shop in Ozark, Missouri. Please review our policies, processing times, shipping information and frequently asked questions below.

Returns + Exchanges

Doormats are final sale because they are made to order.

We want you to love your order! If there is an issue with your order, please contact us and we will be happy to help.

  • Made-to-order doormats are not eligible for returns or exchanges.
  • Custom and personalized items are final sale.
  • Unused fabric layering rugs may be eligible for return or exchange. Please contact us within 7 days of delivery.
  • Buyers are responsible for return and exchange shipping costs unless there was an error with the order on our end.
  • Items must be unused and in their original condition to be eligible for an approved return or exchange.

Questions about your order? Email us at goodness (at) nickel-designs.com.

Current Processing Times

Our products are made to order, so please allow time for us to create your order before it ships.

  • Standard orders: Typically ship within 3–5 business days.
  • Custom and personalized orders: Typically ship within 7–10 business days, including the proof and approval process when applicable.

Processing times do not include weekends, holidays or shipping/transit time. During busy holiday seasons, processing times may occasionally be extended.

2026 Holiday Order Cutoff Dates

  • Halloween: October 18, 2026
  • Thanksgiving: November 15, 2026

Orders placed after the cutoff dates may still arrive in time, but holiday delivery cannot be guaranteed.

Shipping Information

Once your order is complete, you will receive tracking information so you can follow your package on its way to you.

  • Orders are primarily shipped via UPS or USPS.
  • UPS Ground Saver typically takes approximately 5–7 business days in transit.
  • UPS Ground typically takes approximately 3–5 business days in transit.
  • Shipping estimates begin after your order has completed production.
  • Carrier transit times are estimates and may be affected by weather, holidays or other carrier delays outside of our control.


Missing or Damaged Packages

If your package arrives damaged or an item is missing, please contact us via email within 48 hours of delivery and include photos when applicable.

If tracking stops updating or your package appears to be lost in transit, please contact us. We will work with the shipping carrier to investigate the shipment and determine the appropriate next steps.

If tracking shows that a package was delivered but you cannot locate it, we recommend checking around the delivery area, with household members and with neighbors before contacting the carrier. Carrier delivery scans and claims may limit the options available for packages marked as delivered.

Shipping Address Changes

Please carefully review your shipping address before completing checkout.

  • If you notice an error, contact us via email within 24 hours.
  • We will make every effort to update the address before your order ships, but we cannot guarantee address changes once an order has entered processing.
  • We are unable to take responsibility for orders shipped to an incorrect address provided at checkout.
  • If a package is returned to us because of an incorrect or incomplete address, the buyer is responsible for the cost of a new shipping label before the order can be reshipped.


Doormat Sizes

We offer several doormat sizes so you can find the best fit for your doorway or porch. Availability varies by design.

  • Mini: 12" x 24"
  • Skinny: 9" x 30"
  • Small: 16" x 24"
  • Standard: 18" x 30"
  • Oversized: 24" x 36"
  • Large: 24" x 48"
  • Extra Large: 24" x 60"

Please refer to the individual product listing for the sizes available for a specific design.

Because coir is a natural material, slight variations in the dimensions, thickness, color and texture of each mat are normal.

Doormat Care + Placement

Our coir doormats are designed to look their best when placed in a covered, sheltered area.

  • Keep your doormat protected from direct rain, snow and prolonged moisture.
  • Avoid prolonged exposure to strong, direct sunlight whenever possible.
  • Do not soak or hose down your doormat.
  • If your mat becomes wet, allow it to dry completely. Flipping it over can help both sides dry.
  • Gently sweep your mat regularly to remove loose dirt and natural coir fibers.
  • Natural variations, darker fibers and small flecks within the coir are normal and are not considered defects.

Coir is made from natural coconut husk fibers. When saturated, the natural fibers may release some color onto the surface underneath the mat. Keeping your mat dry and sheltered will help extend its life.

Hand-Painted vs. UV Ink Printed Doormats

Depending on the design or your selection, our doormats may be hand-painted or UV ink printed in our shop.

Hand-Painted Doormats: Our hand-painted designs are created using thick paint and finished for durability. Hand-painted options may also be available in multiple colors depending on the design.

UV Ink Printed Doormats: Our printed doormats are created in-house using professional UV-cured ink that bonds directly to the coir fibers. Black is the standard ink color unless otherwise specified in the product listing.

Because every coir mat is made from natural fibers, slight differences in the way a design appears from mat to mat are normal.

Custom + Personalized Orders

We love creating something just for you!

  • Custom and personalized orders typically require 7–10 business days for processing.
  • Digital proofs are provided after purchase when a proof is required for the customization.
  • Please review your proof carefully, including spelling, dates, names and design placement.
  • Production begins after the required approval is received.
  • Custom and personalized products are final sale.

If you have questions about whether a design can be customized, please contact us before ordering.

Layering Rugs

Our fabric layering rugs are designed to be placed underneath a doormat to create a layered porch look.

  • Most of our standard layering rugs measure approximately 24" x 36".
  • Additional sizes and runners may be available depending on the style.
  • For the layered look, choose a rug that is larger than the doormat you plan to place on top.
  • Unused rugs may be eligible for return or exchange when you contact us within 7 days of delivery.

Please check the individual product listing for the exact dimensions of the rug you are purchasing.

Gifts + Packaging

Sending your order directly to someone as a gift? We're happy to include a gift note. Simply leave your message in the notes section at checkout.

Gift orders do not include pricing information inside the package.

International Orders

International customers are responsible for any customs duties, taxes, brokerage fees or other import charges that may be assessed by the destination country or shipping carrier.

Wholesale Orders

Yes, we offer wholesale!

Nickel Designs works with retailers and businesses looking to carry our doormats and other products. For wholesale or bulk-order inquiries, please email wholesale (at) nickel-designs.com.

Print on Demand + Fulfillment

We also offer print-on-demand doormat production and fulfillment services for approved businesses through our dedicated POD program.

Our print-on-demand service is separate from the Nickel Designs retail shop and has its own pricing, ordering requirements and policies. Email info (at) poddoormats.com to get more info about our POD program.

Still Have a Question?

We're happy to help! Email us at goodness (at) nickel-designs.com with your question or order number and we'll get back to you as soon as possible.

Thank you for supporting our small, woman-owned business and allowing our team to make something for your home! 💙